Terms and Conditions

These terms and conditions govern the relationship between you and Purple Journeys Pvt. Ltd., doing business as Purple Journeys (hereinafter referred to as “the Company” or “Purple Journeys”). By booking a trip, you agree to be bound by these Terms and Conditions, which outline, among other things, our cancellation policy and certain limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.

1.THE CONTRACT: All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking by telephone, or on our website, or by email or facsimile with the company or its Agents, you accept and are bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when the company sends a confirmation invoice or email. It is at this point that a contract between the Company and the Client comes into existence. Before your book is confirmed and a contract comes into force, the Company reserves the right to increase or decrease brochure price. The Company or their agents reserve the right to decline any booking at their discretion. The person or persons named on the booking are hereafter referred to as the “client”. All bookings are made with Purple Journeys, “the Company”, which sells the tour described in this brochure and on the company website or through its “Agents” who sell the Company’s tours through an agreement with the Company. These Terms and Conditions shall constitute the entire agreement between the company and the client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein. The service to be provided is/are the tour(s) referred to in booking confirmation.

2.MEDICAL FORM: All Clients 70 years of age and over, or those younger with pre-existing medical conditions are required to complete Purple Journeys’ medical form which must be signed and dated by a physician and returned with your final payment. In the event where the client has made a booking with the company and subsequently is unable to complete the required medical form for any reason by the final payment, the company reserves the right to treat the booking as being cancelled as per the day of notification and applicable cancellation penalties will apply.

3.DEPOSIT REQUIREMENT:

At time of booking or 30 days or more prior to departure, whichever is later a deposit of US$ 100.00 per person per tour is due. The deposit and medical form if applicable should be sent to the Company or its Agent.

FINAL PAYMENT/ACCEPTANCE OF BOOKING/CLIENT DETAILS:

a)Final Payment for Purple Journeys Trips:

Acceptance of the Client’s booking must be confirmed in writing by the Company. Please refer to your confirmation invoice and/or confirmation email for details regarding final payment. Payment of the balance of the tour price is due 30 days before the departure date of the first service booked. If a booking is made 30 days or less before the departure date of the first service booked then the full amount is payable at the time your booking is confirmed. If this balance is not paid at the time your booking is confirmed the Company reserves the right to treat the Client’s booking as cancelled.

b)Client Details – Purple Journeys:

In order for the Company to confirm and guarantee the Client’s travel arrangements the Client must provide all Client details with their final payment as per the dates specified in section 4(a). If the Client does not provide all Client details within 30 days before departure, a fee of US$50.00 will be charged to the Client. In the event where Client details have not been received by the Company 15 days prior to the Client’s trip departure, the company reserves the right to treat the file as cancelled and full penalties will apply. Client details include passport number, passport expiry date and medical form (where applicable), full name as it appears in the passport you are traveling with, date of birth and nationality.

c)Traveling with Children:

The minimum age for Clients traveling on our tour is 12 (for our Family designated tours, the minimum age is 6). Each child under the age of 18 must be accompanied by an adult over the age of 21. It is imperative that each children are subject to review and approval by Purple Journeys and Purple Journeys reserves the right to restrict the number of travelers under the age of 18 on our tours. If the adult accompanying the child is not the child’s parent, then a “parental consent Guardianship form” must be signed by the parent or legal guardian and received by the Company prior to departure.

5. Last minute bookings: For any booking made within 15 days of departure, there will be a US$50 fee charged to the file. This last minute booking fee covers our additional costs for couriers, communication and administration fees.

6. Cancellation by the client: Any cancellation by a Client must be made in writing and acknowledge by the company. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation charge applicable. The cancellation charges are expressed hereafter as a percentage of the total tour price, excluding insurance.

i.Cancellation 30 days or more before departure….. No Charge.

ii.Cancellation 29-7 days before departure………...50% of cost of service booked.

iii.Cancellation less than 7 days before departure…...100% of cost of services booked.

In addition to the cancellation fees detailed above, the full insurance premium for any insurance arranged through the Company is non-refundable. You are strongly advised to take out cancellation insurance at the time of making the booking as this will cover cancellation charges in certain circumstances.

7. Cancellation of the tour by the company: The Company reserves the right to cancel any trip for any reason, but will not cancel a tour less than 30 days before departure except for force majeure, unusual or unforeseen circumstances outside the Company’s control. When a tour is cancelled by the Company, the Client may choose between a full refund of all monies paid or any alternative tour offered by the Company. The Company is not responsible for any incidental expenses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is of a lower value than that originally booked, then the Client is entitled to a refund of the price difference. If the alternative tour chosen is of a higher value than that originally booked, then the Client must pay the difference in price.

8. Unused services: There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. Sickness, death of a family member, etc.

9. Price and surcharges: We reserve the right to impose surcharges (price increases) up to 30 days before departure due to unfavorable changes in exchange rates, increase in air fares or other transportation/fuel costs, increase in local operator costs, taxes, or if government action should require us to do so. If any surcharge result in an increase of more than 10% of the tour cost, excluding insurance premium, the Client may cancel the booking within 14 days of notification of the surcharge and obtain a full refund of all monies paid (excluding Trip Cancellation Insurance Premiums and/or flights). Cancellation request must be received in writing.

10. Flexibility: The client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The itinerary provides for each tour is merely representative of the types of activities contemplated, and the Company is under no contractual obligation to strictly follow it. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice die to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanation from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.

11. Changes:

• The Company reserves the right to change any of the facilities or services described in the brochure before a booking is made. While the Company will endeavor to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisably by the Company. If the Company makes a major change the Company will inform the clients as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. If the major change is due to force majeure or unforeseen circumstances no compensation is payable. When a major change is made the Client may choose between accepting the change, obtaining a full refund of all monies paid (excluding Trip Cancellation Insurance Premium and/or flights) or accepting any alternative tour offered by the Company.
• A transfer from one tour to another can only be made more than 30 days, before departure date and if approved by the Company. If such a request is accepted by the Company, the Company reserves the right to charge up to the deposit amount of the first booked tour. Any request to transfer received less than 30 days before departure will not normally be accepted. In this case the Client may only transfer a booking to a departure date in the current season and may not transfer a booking to future seasons. Any such transfers will be regarded as cancellation and cancellation fees will apply.
• If you are prevented from traveling on the tour you booked by circumstances such as those which would permit you to make a claim in a standard cancellation insurance policy, you may transfer your booking to another person, provided they meet all the requirements relating to that tour and have read, understood and agree to the terms and conditions of this contract. More than 30 days before departure, up to the deposit amount to the tour will apply. Within 30 days, name transfers are not permitted.
• Within 30 days of departure any amendments to a file will depend on availability and will be on a request basis. Any extra costs incurred for making the change will be charged along with an amendment fee of US$ 50.00. No amendments ate permitted to your booking within 7 days of departure.

12. Acceptance of risk: The Client acknowledges that the nature of the tour is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release the Company from all claims and causes of action arising from any damages of injuries or death resulting from these inherent risks.

11. Authority on tour: At all times the decision of the Company’s tour leader or representative will be final on all matters likely to endanger the safety and well being of the tour. By booking with us the Client agrees to abide by the authority of the tour leader or Company representative, who represents the Company. The Client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. If the Client is affected by any condition, medical or otherwise, that might affect other people’s enjoyment of the tour; the Client must advise Purple Journeys at the time of booking. Should the Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the tour leader, the Client’s behavior is causing or is likely to cause danger, distress or annoyance to others we may terminate that Client’s travel arrangements without any liability on the Company’s part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements.

Travel Documents:

• The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (your passport must be valid 6 months past your return date), all visas, permits and certificates including vaccination certificate, insurance policies, required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents and permits prior to the start of the tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and the Company is not responsible for any errors or omissions as to the information provided.
• To expedite the issuing of Purple Journeys adventure travel documents please note that all tour related travel documents such as vouchers, itineraries and invoices will be sent via email or will be available on our website once full payment has been received by the Company. The Company reserves the right to impose a fee for those Clients who wish to receive paper documents.
• It is the Client’s responsibility to visit our website at least 72 hours prior to departure to ensure the most current Tour Itinerary and dossier is in the possession as minor changes may have been made since the tour documents were originally provided by the Company.
• If airfare has been purchased through the Company, it is the Client’s responsibility to verify all flight times 72 hours prior to departure directly with the airline.

15.factors outside the company’s control (force majeure): ompany shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property or for the Company’s failure to commence, perform and/or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, terrorist activities or threat thereof, civil commotions, labor difficulties, weather or not Company is a party thereto, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire or any other cause whatsoever beyond the reasonable control of Company.

16.Insurance: It is mandatory that all Clients obtain travel insurance while traveling with the Company and this insurance must cover personal injury, medical expenses, repatriation expenses and emergency evacuation expenses. Client must be able to provide proof of insurance purchase and adequate coverage if requested by the Group Leader of Company representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, loss of belongings and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. The Company shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the Client in public lounges or other public areas, where on board a vessel, train, bus or other mode of transportation, publicly owned or operated by the Company or elsewhere, are not reimbursable. Losses due to ordinary wear and tear and other acts of God are not reimbursable. The Company cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by the Company such as hotels, home stays, vessels, vehicles, or any other mode of transportation.

When the Client has obtained travel insurance through the Company, the Client acknowledges that he or she is satisfied with the levels of insurance arranged by the Company. Where the Client had declined to purchase insurance through the Company, the client acknowledges that the cost of the tour does not include insurance, and that the Client is required to obtain separate coverage at an additional cost. When obtaining travel insurance from a source other than the Company the Client must ensure the insurer is aware of the type of travel to be undertaken.

17.Responsibility for your tour: All services herein are organized by Purple Journeys. Notice is hereby given that all arrangements made on behalf of customers are made by organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out the arrangements. Purple Journeys acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to, any defect in a vehicle or any other form of conveying a traveler, act of God, detention, delays or expenses arising from quarantine, strike, riots, theft, force majeure, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of accommodation. The Client acknowledge that the quality of the products organized by the Company, including accommodations and all other services related to the tour which are organized by the Company, are not within the control of the Company and that in any event the quality of such products may be compromised by local conditions.

Accordingly, the Client hereby releases the Company from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. The information contained in this brochure is correct to the best of the Company’s knowledge and the Company accepts no liability for any innocent inaccuracies contained herein. The Company reserves the right to alter any itinerary in progress or service at any time without penalty to the company. Any additional expense or cancellation shall be borne by the customer. The organizer reserves the right to withdraw or refuse any service to any customer at the discretion of the organizer. Payment of deposit is taken as acknowledgement and agreement of the above items.